Customer Success plans.
Your success is our top priority, so we designed four different levels of Success plans to meet your specific business needs.
Maximize your investment with the right Success plan for you.
Adoption
Basic
Self-guided
Enhanced
Technical support
Premier*
Expert implementation and advice
Elite
Personalized service
Video tutorials and online knowledge base
Basic
Self-guided
Enhanced
Technical support
Premier*
Expert implementation and advice
Elite
Personalized service
Dedicated Customer Success Manager
Basic
Self-guided
Enhanced
Technical support
Premier*
Expert implementation and advice
Elite
Personalized service
Global Customer Success Manager coverage
Basic
Self-guided
Enhanced
Technical support
Premier*
Expert implementation and advice
Elite
Personalized service
Personalized onboarding and Success plans
Basic
Self-guided
Enhanced
Technical support
Premier*
Expert implementation and advice
Elite
Personalized service
1-on-1 tailored training sessions
Basic
Self-guided
Enhanced
Technical support
Premier*
Expert implementation and advice
Elite
Personalized service
Best practices workshops
Basic
Self-guided
Enhanced
Technical support
Premier*
Expert implementation and advice
Elite
Personalized service
Setup and configuration
Basic
Self-guided
Enhanced
Technical support
Premier*
Expert implementation and advice
Elite
Personalized service
Creation of font library
Basic
Self-guided
Enhanced
Technical support
Premier*
Expert implementation and advice
Elite
Personalized service
Configuration of user permissions and access
Basic
Self-guided
Enhanced
Technical support
Premier*
Expert implementation and advice
Elite
Personalized service
Bulk user invite
Basic
Self-guided
Enhanced
Technical support
Premier*
Expert implementation and advice
Elite
Personalized service
Assisted font library migration
Basic
Self-guided
Enhanced
Technical support
Premier*
Expert implementation and advice
Elite
Personalized service
Ongoing administration
Basic
Self-guided
Enhanced
Technical support
Premier*
Expert implementation and advice
Elite
Personalized service
Customer Success Manager check-ins
Basic
Self-guided
Enhanced
Technical support
Premier*
Expert implementation and advice
Elite
Personalized service
Annually
Quarterly
Annually
Quarterly
Proactive platform oversight and management
Basic
Self-guided
Enhanced
Technical support
Premier*
Expert implementation and advice
Elite
Personalized service
Supported day-to-day management of users and font library
Basic
Self-guided
Enhanced
Technical support
Premier*
Expert implementation and advice
Elite
Personalized service
Data monitoring and reporting
Basic
Self-guided
Enhanced
Technical support
Premier*
Expert implementation and advice
Elite
Personalized service
Direct access to dedicated Monotype team via personalized email
Basic
Self-guided
Enhanced
Technical support
Premier*
Expert implementation and advice
Elite
Personalized service
Technical support
Basic
Self-guided
Enhanced
Technical support
Premier*
Expert implementation and advice
Elite
Personalized service
Hours of support
Basic
Self-guided
Enhanced
Technical support
Premier*
Expert implementation and advice
Elite
Personalized service
Mon-Fri 9am-5pm
Mon-Fri 24 hours
Mon-Fri 24 hours
24/7
Mon-Fri 9am-5pm
Mon-Fri 24 hours
Mon-Fri 24 hours
24/7
Live chat
Basic
Self-guided
Enhanced
Technical support
Premier*
Expert implementation and advice
Elite
Personalized service
Support ticket creation
Basic
Self-guided
Enhanced
Technical support
Premier*
Expert implementation and advice
Elite
Personalized service
Dedicated email access to Customer Care and Success representatives
Basic
Self-guided
Enhanced
Technical support
Premier*
Expert implementation and advice
Elite
Personalized service
Phone support
Basic
Self-guided
Enhanced
Technical support
Premier*
Expert implementation and advice
Elite
Personalized service
Video calls
Basic
Self-guided
Enhanced
Technical support
Premier*
Expert implementation and advice
Elite
Personalized service
Business interruption response time
Basic
Self-guided
Enhanced
Technical support
Premier*
Expert implementation and advice
Elite
Personalized service
12 hours
6 hours
4 hours
2 hours
12 hours
6 hours
4 hours
2 hours
*Adoption and Setup and configuration services are initial 3 months of contract. Technical support services are 12 months.
A closer look at our plans.
We offer four different levels of Success plans
designed to meet your specific business needs.
Elite.
Dedicated admin services for a personalized experience.
Get results fast with proactive and tailored expertise, backed with our highest level of support and business priority. This plan includes a designated Customer Success Manager to ensure a seamless roll out, provide guidance on best practices, and be a direct contact for ongoing success. This also includes full administrative assistance which offers ongoing management of your font library and user level access on Monotype Fonts.
- Partner with a Customer Success Manager to orchestrate and ensure ongoing success.
- Maximize your investment and achieve long term success with unlimited training sessions and best practice workshops.
- Supported day-to-day management of platform and proactive insights to inform business decisions.
- Stay informed and drive actionable insights with font and user activity reporting.
- Highest priority for 24/7 technical support, including phone and video calls.
Start off confidently.
Establish a solid foundation for success with tailored guidance, live demonstrations, and best practices.
Minimize disruptions.
Focus on running your business with rapid response times and issue resolutions from our technical support team.
Optimize productivity.
Receive actionable insights and proactive assistance to identify opportunities and drive success.
Premier.
Fast track onboarding with continuous technical support.
Achieve your business goals faster with a tailored adoption plan, personalized platform setup and configuration to kick start productivity and backed up by further enhanced technical support.A dedicated Customer Success Manager will work closely to determine timelines for implementation, and define initial three-month goals and annual check-ins.
- Tailored Success plan to maximize your Monotype Fonts investment
- Empower your teams with training and live coaching from our product experts
- Start off strong with a personalized configuration of your users and font library
- Rapid response times and more ways to connect with Customer Care and Success representatives
Enhanced.
Prioritized technical support with access to self-guided resources.
All the features of Basic with prioritized technical support including direct access to Customer Care and Success representatives for any tech related queries, with faster responses times and extended operational hours.
- Dedicated email to Customer Care and Success representatives
- Minimize disruptions with shorter response times and increased hours
- Access to self-guided resources and content to drive success
Basic.
Self-guided resources and business hours technical support.
Learn at your own pace with our Help Center and get access to live chat and email support during business hours for any technical queries.
- Build your knowledge with on-demand resources
- Technical support for issue resolution
Additional Monotype Fonts professional services available.
From lean teams to large organizations, our plans are thoughtfully designed to fit most brands. However, we offer flexible add-ons so you can right-size a plan to your exact needs.
Thank you for submitting! We look forward to connecting with you.
